Rakesh Kumar Sundararajan's Resume (Last updated February 3rd 2008)

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Rakesh Kumar S
Coimbatore, Tamilnadu 641041 INDIA

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OBJECTIVE
To Attain a Challenging Assignment as a task in the field of Operations & Customer Care where I can execute and excel for Achievement of Organization and Personal Growth.

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SUMMARY
  • Over all 2 years 9 months of experience in the field of Operations, Customer Care, Collections, and Retention.
  • High on energy, Customer Orientation, Enthusiasm and Ability to withstand pressure
  • An Effective Communicator and a Good Listener

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WORK EXPERIENCE

Tata Tele Services Ltd
Cluster Co-Ordinator

10/2007 - Till Date
Coimbatore
  • Distribution Operation: Managing Distributor recruitment formalities (Scrutinizing, Training, Licensing and code generation)
  • In charge of Service Aspect for entire Retail COCO's (Customers and Distributors).
  • Coordinating with Central team and cross-functional teams.
  • Coordinating with Regional Office and functional departments in order to ensure smooth functioning of the unit and provision of quality service to customers.
  • Takingcare of RE's joining formalities.
  • Complying by Audit Norms.
  • Preparing MIS.

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Citi Group Global Services Ltd (CGSL)
Processing Officer - Retail Banking

05/2007 - 09/2007
Chennai
  • Customer personal details change, Complaints management & ATM Operations in both maker and authorising levels.
  • Compliance to Audit and Process norms. Applying 6S practices.
  • Getting entire process executed within TAT.
  • Preparation of reports for operational achievements of the Team
  • Drive the implementation of processes
  • Handling Escalation process and maintaining SLA.

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Reliance Communications
Senior Operations Officer

02/2005 - 04/2007
Coimbatore
  • Handling team of Customer Care, Collections, Sales, Operations and Retentions.
  • Initiating skip trace, collections and retention activities.
  • Implementing escalation process to resolve customer issues.
  • Getting the entire process executed to the perfection by the team
  • Setting-up processes for prompt response and immediate redresses of customer complaints.
  • Providing personalised services to high net worth customers.
  • Meet or exceed the AOP in all functional areas.
  • Analysis & actions for improvement of customer support, retentions and collections.
  • Designing and conducting various training Programs for Customer Care Executives, Operational Executives, Field Officers and Retention Executives.

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ACHEIVEMENTS
CGSL:
  • Winner of Zero Error Contest for the month of June 2007.
  • Unicorn award for the best performance in Suvidha Maintanance Ops.
Reliance Communications:
  • Reduced Complaint Rate by prompt preventive maintenances.
  • Substantial Increase in Billing Vs Collection revenue.
  • Team achievement award among RoTN level for achieving maximum revenue in Billing Vs Collection for the financial year of 2005 - 2006.
  • Certificate of Appreciation for retaining corporate customers.

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TRAINING
  • Skip Trace
  • Monitoring ISS
  • Signature Verification.

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EDUCATION

Sri Krishna Arts and Science College
B.Sc in Computer Science

June 04 - April 07
Coimbatore

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COURSE WORK
Complaint Management System for an authorised franchisee of Reliance Communications.

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SKILLS
  • Highly Target oriented Approach
  • Customer Relationship Management
  • Team work
  • Communication skills

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PERSONAL DETAILS
Father's Name :Mr. N. Sundararajan
Date of Birth :05th October 1986.
Passport Number :G2103023.
Languages Known :English, Tamil and Telugu.

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DECLARATION

I hereby declare that the particulars furnished above are true to the best of my knowledge.

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